My Subscriptions

All Subscribers

Activate

To Activate SIMs, go to the ‘All Subscribers’ tab under ‘Subscriptions’. You can activate SIMs in bulk or individually by selecting the corresponding check box(es) in the right most column and clicking the plus button to activate the SIMs. To activate a particular batch of SIMs, use the filter option to view the appropriate SIMs. From there, you can efficiently conduct bulk actions on the filtered SIMs.

When you click activate, select the product, or bundle you would like to apply to your SIM. Remember, SIM and bundle type should correspond. For example, you should only activate Multi-Network SIMs on a compatible Multi-Network product. Then, select your billing cycle option and hit the ‘Next’ button. To confirm your action, type the command “ACTIVATE” to when activating SIMs before clicking the ‘Activate’ button. When complete, you will see the SIM status update and the Name font change to green when activated.

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Suspend

To Suspend SIMs, go to the ‘All Subscribers’ tab under ‘Subscriptions’. You can Suspend SIMs in bulk or individually by selecting the corresponding check box(es) in the right most column and clicking the minus button to suspend the SIMs. To Suspend a particular batch of SIMs, use the filter option to view the appropriate SIMs. From there, you can efficiently conduct bulk actions on the filtered SIMs.

 To confirm your action, type the command “SUSPEND” when suspending SIMs before clicking the ‘Suspend’ button. When complete, you will see the SIM status update and the Name font change to red when suspended.

Please read this notification carefully as it is important for you to know and understand the change in the workflow when suspending UKJ SIMs.

In order to comply with the network standards and follow best practices when deploying IoT services, UKJs SIMs that move from Active to Suspended status will be blacklisted from the HLR (Home Location Register). This means that SIMs in Suspended status will not be able to register to the network. When the SIM/s has moved to Active status again, they will be enabled in the HLR database.

When deploying your IoT application, please follow the following guidelines to ensure stable connectivity and avoid signalling storms:

  • Suspended status should not be used as a troubleshooting measure. 

    • Please use Purge (Clear Location) or send SMS when troubleshooting your devices/connectivity.

  • Before you suspend the SIM, please send a command to the device which will set the unit to sleep mode or switch off the PDP context requests.

    • In a situation where the modem remains active, it may try to reconnect to the data services which may cause congestion on the network that may affect active units across the network.

    • This is also to prevent having FPLMN issues when a modem tries to connect to a network that is not available and writes it to a forbidden network list.

  • Reactivate your SIM/s before you reactivate/deploy your IoT units.

  • In the case that the SIM will never be used again, please send us an email and we can deactivate it definitively.

 

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Re-Activate

To Re-Activate SIMs, go to the ‘All Subscribers’ tab under ‘Subscriptions’. You can re-activate SIMs in bulk or individually by selecting the corresponding check box(es) in the right most column and clicking the plus button to re-activate the SIMs. To re-activate a particular batch of SIMs, use the filter option to view the appropriate SIMs. From there, you can efficiently conduct bulk actions on the filtered SIMs.

 To confirm your action, type the command “REACTIVATE” before clicking the ‘Reactivate SIMs’ button. When complete, you will see the SIM status update and the Name font change to green again.

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Name and Group Name​

You may want to assign a name or group name to your SIM(s) to better organize your SIMs. To do this, go to the ‘All Subscribers’ tab under ‘Subscriptions’. You can assign a Name and Group Name to your SIMs to organize your SIMs more efficiently.

To set up a name: 

  1. Select the SIM(s) in the checkbox in the leftmost column

  2. Click the pencil (edit) icon

  3. Type the SIM’s name

  4. Click the ‘Assign Name’ button

To assign a Group Name:

  1. Click pages icon

  2. Type the name

  3. Click the ‘Assign Group Name’ button

You can also apply names in bulk by clicking the top checkbox in the leftmost column.

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Upload information in bulk via CSV

To make bulk updates via CSV file, navigate to the Subscriptions tab and select the icon of the upwards pointing arrow located at the top right corner of the All Subscribers chart.

The grey text box denotes the updateable fields. These fields should be set as the headers of your CSV file. The blue dropdown box below gives you the option to either download a blank template that includes the headers only or to download a template that includes any sims you had preselected in the All Subscribers chart.

The Subscriber ID # column is mandatory and are the control values for the editable fields. You cannot edit the ICCIDs themselves. The values uploaded with this CSV will override any previous values. If a column is not included in the CSV, the values will not be modified or deleted.

Once you’ve edited the CSV file in Excel, you can upload the file in the upload box. Finally, type “UPLOAD” in the text box to confirm the activation and click the “Upload” button to submit.

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Custom Fields

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Order SIMs

Order New SIMs

To place a new SIM order, navigate to the Subscriptions tab and select the option “Order SIMs”.

Please fill in the form with your “Shipping Details”  as well as with the “Order Details”.

Pay special attention to the “Order details”, you will need to fill in the following information :

  • Shipping Details : Details of the person we will be shipping the SIM Order to.
  • Network Service: What type of network would you need? 
  • Size: Please choose one of the following options depending on yur needs:
    • Full size (2FF)
    • Tri-Cut (2FF/3FF/4FF)
    • Embedded
  • Grade :
    • Standard
    • Industial
  • Volume : Number of SIMs
  • Shipping Address details –> Where should the SIM Order be delivered to?

To complete the new SIM order, please click the “Review & Order SIMs” button.